Frequently Asked Questions
We understand that choosing a new service provider is an important decision.
Below are some of the most common questions we receive. If you’d like to discuss your organisation’s specific requirements, we’re always happy to have a conversation.
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We work with a range of organisations across the Northern Rivers, including commercial offices, property groups, clubs and hospitality venues, schools, and community service providers.
Our services are tailored to suit each environment, rather than applying a standardised approach.
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Yes. We can support organisations with multiple sites and varying requirements.
We take a structured approach to ensure consistency, clear communication, and reliable service delivery across all locations.
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Yes.
All staff undergo appropriate onboarding and training, and we ensure:
Police checks for all team members
NDIS screening where required
Ongoing support and supervision
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Yes, Clean Impact Co. holds appropriate insurance coverage, including public liability insurance.
We are happy to provide documentation as part of the onboarding process.
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We focus on:
Clear scopes of work
Structured service delivery processes
Ongoing communication with clients
Regular review and feedback
Our goal is to provide a reliable, consistent service that organisations can depend on.
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Clean Impact Co. is a social enterprise, meaning our work contributes to broader community outcomes.
In addition to delivering professional cleaning services, we:
Support local employment pathways
Reinvest into community-based initiatives
Align with ESG and social procurement priorities
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Yes.
We work with organisations to help align their operational services with ESG and social procurement objectives.
We can also provide impact reporting to support internal or external reporting requirements.
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We can provide reporting on the social impact of your engagement with Clean Impact Co., including employment and community outcomes.
Reporting can be tailored depending on your organisation’s needs (e.g. quarterly or annual summaries).
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Pricing is based on your specific requirements, including:
Size and type of facility
Frequency of cleaning
Scope of work
We provide tailored proposals to ensure clarity and transparency.
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We focus on value, reliability, and long-term outcomes rather than being the lowest-cost provider.
For many organisations, this means:
Fewer service issues
Greater consistency
Positive community and social impact
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The best place to start is by submitting a request or contacting us directly.
From there, we:
Discuss your requirements
Arrange a site visit if needed
Provide a tailored proposal
Still have questions?
We’re happy to talk through your requirements and see if we’re the right fit.